Member code of conduct

1. Honesty and integrity

Quote fairly, bill accurately, and never charge for work you did not do. Be transparent about what is included in a job, what costs extra, and how cancellations and refunds are handled. Stand behind your work.

2. Care for client property

Treat every client's home or premises with respect. Use appropriate products and methods, take care to avoid damage, and report any accidental breakage promptly and honestly. Keep anything you are entrusted with, including keys and access codes, secure.

3. Confidentiality

Respect client privacy. Do not share what you see inside a client's home or business, and keep client details and access information private and secure.

4. Safe and compliant operation

Operate within the law where you work. Employment, privacy and equality law differ by jurisdiction and change, so take legal questions to qualified counsel rather than answering them yourself, and never present this credential as a licence to give legal advice.

5. Honest representation of the credential

Present the CEIP credential accurately, as recognition of completed training. Do not describe it as a government license, and do not promise results you cannot guarantee.

6. Fair treatment of any team

Handle people data carefully. Agree a minimum reporting threshold before you analyse anything, never publish a figure that identifies an individual, and tell people plainly who reads what they tell you.

7. Accountability

Put things right when they go wrong. Respond to reasonable client concerns in good faith, and conduct yourself in a way that reflects well on the wider profession.

This code works alongside our certification standards. Questions? Contact us.